The 2010 WritersUA User Assistance Salary Survey

Location • Training • Management • Organization Size • Satisfaction • Contractors/Part-Timers • Canada and Others • Job Titles and Comments • Survey Home

Apparently most of us are content with the salary we receive. In this survey, 77% of the respondents indicate they are either Satisfied or Very Satisfied with their compensation. Only 3% are Very Dissatisfied. However, the amount of income from which we derive our satisfaction varies widely. The average for the Very Satisfied is a sizeable $95,096 while the range is from $30,000 to $190,000. Those respondents less than satisfied average about $25,000-30,000 less than the very satisfied.

Money isn't everything, so we asked how happy people are with the non-monetary aspects of their jobs. Apparently, most of us are happy campers with 77% responding they are Satisfied or Very Satisfied.

Work Environment

Over the past several years, our industry and our world have undergone significant changes. As computer and software developers respond to economic and technological forces, our profession is experiencing change as well. We asked the respondents what working conditions have been significantly affected over the past six months.

• Staff reductions were double the staff increases.
• The overall workload due to staff changes increased for nearly half of the respondents.
• The amount of work we are asked to do increased for two thirds of respondents.
• Salaries mostly stayed the same but budgets were cut for many of us.

Working Condition	Reduction	No change	Increase
Number of UA employees	192	357	88
Workload due to staff changes	24	300	317
Number or scope of projects	50	164	429
Funding or training	286	317	37
Salary level	74	474	89